A very special cruise in the beautiful Lan Ha Bay. Ours was a two day cruise on the Heritage Line’s Ginger ship around Lan Ha Bay. Firstly, we are delighted that, on the advice of our travel agent, we opted for Lan Ha over Ha Long Bay. Visiting this area... read moreOurs was a two day cruise on the Heritage Line’s Ginger ship around Lan Ha Bay. Firstly, we are delighted that, on the advice of our travel agent, we opted for Lan Ha over Ha Long Bay. Visiting this area is incredibly popular and there are a huge number of ships. Going to Lan Ha makes for a much quieter experience. You really get to enjoy the scenery rather than being surrounded by other cruise ships. Secondly, there is an enormous choice of cruise companies. However, what was special about being on board the Ginger was the personalised experience with far fewer cabins and a relatively new ship. On board the crew delivered a great service. Highly professional and super friendly they went out of their way to make us feel welcome. Particularly thanks to James, the manager, and the incredible Anna. This was a really special two days and we only regret not staying on board longer. read less

A wonderful trip with Ylang cruise ship We had a most wonderful 2 nights cruising around lan ha bay on Ylang. It’s a beautiful and luxurious ship with wonderfully friendly staff and a fantastic chef who creates amazing dishes that you would get in high quality restaurants.... read moreWe had a most wonderful 2 nights cruising around lan ha bay on Ylang. It’s a beautiful and luxurious ship with wonderfully friendly staff and a fantastic chef who creates amazing dishes that you would get in high quality restaurants. I was surprised and impressed with the whole experience. I would thoroughly recommend the ship and the 2 night cruise. read less

Superb, but avoid March. The boat, the accommodation and facilities, and the food were all superb! That was most welcome because the weather was bad - chilly, grey and raining much of the time - early morning tai-chi on the deck in the rain... read moreThe boat, the accommodation and facilities, and the food were all superb! That was most welcome because the weather was bad - chilly, grey and raining much of the time - early morning tai-chi on the deck in the rain was a memorable experience! Nevertheless, the charm of the staff and the quality of the catering made up for a lot! The scenery was, of course, stunning - what one could see of it through the gloom. The only weakness for us was the rather uninteresting excursions. The village by bike was pretty ordinary and the following day's hike through Cat Ba National Park not really worth the effort. Perhaps it was simply an unwise decision to visit at that time of year. read less

Visit Halong Bay in the Ginger A very enriching experience in an amazing environment! Super attentive and friendly service. Quang is a machine!! I would certainly repeat

Amazing first cruise in Ha Long bay with Ylang This was my first time in Ha Long Bay and I am grateful that I have done this cruise with Heritage Line. I have heard many horror stories from my friends complaining about their cruise experience so I was extra... read moreThis was my first time in Ha Long Bay and I am grateful that I have done this cruise with Heritage Line. I have heard many horror stories from my friends complaining about their cruise experience so I was extra careful when deciding which cruise to go with. I must say that Heritage did not disappoint but also exceeded all my expectations. I felt welcomed and at ease right from the beginning at check-in. The manager of the Ylang cruise, Joy, was extremely helpful. I especially liked how accommodating and humble she was. During the welcoming orientation, she told us that for the next three days this was “your home” and it did feel like that. We were supposed to do this cruise during the first leg of our Vietnam trip but it didn’t pan out due to a typhoon. So we had to make our way back up. The office upgraded up to the suite for this inconvenience. Every day, we started our day with a carafe of juice. The amenities in our suite were top notch. There was a jacuzzi and a balcony. If I were to do the trip again, I would definitely choose the suite. All the staff members were nice and they kept the place spotless. During the entirety of the cruise, the manager Joy and assistant manager Ann assisted us through out. They constantly filled us in with important information and the day’s itinerary. We did the national park hike one day, kayaking to the beach and visiting a local village. The moments we shared were memorable. My friend wanted to bike in the village more and the manager accommodated his request without flinching. To me, that is exemplar of excellent customer service. All the staff members at the restaurants were eager to help. Though the managers were the integral part of a successful cruise, the support staff’s hard work behind the scenes should not go unnoticed. All in all, I am extremely happy with Heritage. I couldn’t recommend this tour more for someone who is considering coming to Ha Long Bay. read less

A luxury stay that ticked all the boxes! We have just come off our cruise on Ginger for one night and wish we could have stayed longer. Everything was amazing - the service, the food, the views. The cabin was pure luxury and the staff went out of... read moreWe have just come off our cruise on Ginger for one night and wish we could have stayed longer. Everything was amazing - the service, the food, the views. The cabin was pure luxury and the staff went out of their way to make sure we were all looked after and our dietary preferences were taken care of! A small ship with 12 cabins makes the experience personal and well curated. Our kids especially enjoyed the squid fishing and kayaking! Quan, James, Iris and spiderman were especially amazing! Thanks so much for a great experience. read less